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TCU Customer Satisfaction Survey - Form 38

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  2. Town & Country Utilities, Babcock Ranch Water Utilities as operated by Town & Country Utilities and
  4. Town and County Utilities would like your input on how the utility is being operated and managed.
    This will help us identify areas where the department is performing well and areas that need to be improved. 5- Extremely Satisfied 4- Very Satisfied 3- Satisfied 2- Somewhat Satisfied 1- Unsatisfied
  6. Service start-up process*
  7. Website*
  8. Payment options*
  10. Ease of contacting the utility department during business hours*
  11. Ease of contacting the utility department after business hours*
  13. Ease of using phone payment service*
  14. Ease of using online payment portal service*
  16. Ease of reading and understanding utility water bills*
  17. Accuracy of bills*
  19. Overall value of utility customer service*
  20. Professionalism of staff*
  22. Responsiveness of staff during business hours*
  23. Responsiveness of staff during after business hours*
  25. Utility sustainability*
  26. Restoration after repairs*
  28. Reliability of water service*
  29. Condition of water meter box*
  31. Drinking water quality*
  32. Pressure of drinking water*
  34. Sewer service quality*
  38. Telephone: 800-826-5721
  39. Form 38 - Rev 12/10/19
    40. Leave This Blank:

  42. This field is not part of the form submission.